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Q3/4 2009 Client Newsletter |
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Wednesday, December 02, 2009 |
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Tri-Regional Global Solution Centers
 In the third quarter of 2009, BridgeStreet consolidated its Global Account Management department, regional Solutions Centers and Supplier Management programs into a comprehensive Global Account Services division. The realignment of these departments results in improved delivery of client services through streamlined account management that works in conjunction with BridgeStreet's supplier management program to deliver an end to end client services solution.
The newly formed Account Services division is led by Joan McCarthy-Mack, Senior Vice President of Global Account Services. Ms. McCarthy-Mack was instrumental in developing BridgeStreet's Supplier Management program and the tri-regional Global Solution Centers located in Washington DC, London and Singapore. Each center houses a team of account managers, reservationists and guest service coordinators that are available 24/7 to assist with housing needs. These centers allow BridgeStreet to provide a true "follow the sun" service model, so that all requests are handled in real time.
Dedicated, comprehensive account teams combined with centralized supplier management provide a seamless delivery of services to our clients. BridgeStreet has developed cutting edge technology built specifically to link these disciplines together and now we have the proper team structure in place to meet the future growing global demand for serviced apartments. We are confident this restructuring will have positive results for our clients including quicker response times, cost savings and global data views.
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Enjoy More Comfort & Joy this Holiday Season
Whether you are hosting or traveling this holiday season - serviced apartments are a fantastic option to cramped guest room or expensive hotel room.
All rates are subject to availability and taxes.
For a full listing of cities and holiday rates >>
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Investment Continues in Serviced Apartment Sector
Two of our guests' favorite London locations will undergo transformations in the coming months...
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The King's Wardrobe, situated in a tranquil and secluded courtyard off Carter Lane to the south of St Paul's Cathedral, will be expanded with an additional 23 apartments. The property runs at a high occupancy rate year round, by expanding the number of available apartments we will be able to serve 30% more guests at this popular location. The expansion, which is to be completed by spring 2010, will make The King's Wardrobe the largest serviced apartment building in the City of London. |
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Tower View, located opposite the world famous Tower of London and Tower Bridge, will feature totally revamped interiors and common areas. The renovated 32 studio and one bedroom apartments will offer stylish new furnishings along with state-of-the-art electronics. Once completed, our guests in the City's financial district will have a modern, comfortable and convenient place to stay. |
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Can Corporate Housing Options Reduce Your Lodging Spend?
 On October 15th, BridgeStreet hosted an ACTE webcast that outlined how to save costs by including corporate housing as an accommodation option within a travel program.
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Peggy Berg
President
The Highland Group
Peggy presented an overview of the corporate apartments industry, when its appropriate to use this accommodation option and basic statistics on the product. |
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Scott McKinney
Global Procurement Manager
Sapient Corporation
Scott discussed the challenges Sapient faced around its global extended stay housing program, the program that was implemented and the results. |
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Jon Wohlfert
CTO, BridgeStreet Worldwide
CHPA Board Member
Jon gave a summary of the process for implementing a global serviced apartments program and discussed technology that is available within this industry for more efficient management. |
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34th and Madison - Opens in Mid-town New York
 34th and Madison, a premier Manhattan high rise, has begun welcoming guests as of late September. Each of the 110 spacious apartments features high ceilings, fine wood floors, and modern kitchens with outstanding design features and finishes. The building location can't get any better - from foodies to fashionistas - there's something for everyone to enjoy during leisure hours. Just a block from the famed Empire State Building, the neighborhood features a great selection of restaurants, shops and many amenities to meet every imaginable need.
For reservations or more information contact BridgeStreet's New York office at 212.594.7744 or book online today...
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Interview with Lee Curtis CEO BridgeStreet
Lee Curtis shares his experiences about:
- Attracting private investors and running a 'road show'.
- Taking a company from public to private.
- What it means to go from employee to shareholder.
- Balancing roles as both financial and operations manager in terms of managing the fundamentals while pursuing an aggressive growth strategy.
 In 2007, BridgeStreet was acquired by Sorrento Asset Management with Curtis at the helm as President, CEO.
His world changed overnight: as a shareholder he now needed to have more of a fiduciary perspective - after all, it was, in part, his money and as most small business owners know, it dramatically changes how you think about the company you work for.
Mr. Curtis adeptly balances the dual roles of financial growth and responsibility while staying close to the day-to-day operations with his experienced team to ensure the fundamentals of the business continue to be successfully implemented.
For Lee Curtis, business is good. The serviced apartments industry and BridgeStreet more specifically is growing with continued global expansion that allows BridgeStreet to better serve existing clients while reaching new ones who have temporary housing needs beyond the US and Europe.
Listen to a recording of this program >>
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Residence 6* Receives Prestigious White Rose Award
 Residence 6* in Leeds, UK received the esteemed White Rose Award for Tourism. The award recognized BridgeStreet's Residence 6* property for having the "Best Self Catering/Serviced Apartments" within Yorkshire. The prize was presented at a black tie event organised by tourism agency Welcome to Yorkshire, held at the Royal Armouries in Leeds. Residence 6* General Manager, Vikki Baker received the Award on behalf of BridgeStreet.
Winners were selected by a group of judges who rated each candidate in a variety of categories, including five-star services offered, use of space including accessibility for the disabled, staff training and professionalism, contribution to the regional economy through local job creation, and the satisfaction score from a mystery shopper.
Winners from this year's White Rose Awards will now be entered into the national Enjoy England Awards for Excellence 2010 presented by Visit Britain.
Opened in 2006, Residence 6* by BridgeStreet Worldwide offers the business and leisure traveller all the comfort, style and luxury of a five star hotel, with considerably more space than a typical hotel suite. The building features contemporary design and has set new standards for opulence, exclusivity and luxury within the growing serviced apartments market. Residence 6* has been awarded 5 stars by Visit Britain.
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