SkyTrax World Airlines Awards are fairly accurate, Business Travel Management said
Thursday, August 16, 2012
The aviation industry consulting firm SkyTrax released the results of its annual Skytrax World Airlines Awards in July 12, offering an unbiased view into airlines' customer service standards, international clout and overall quality.
The awards are considered quite accurate, as Skytrak has no financial links to any particular airline. Business Travel Management, a corporate travel management company, announced on Aug. 13 that it considers the awards to be a good indicator of airline quality. Business travel satisfaction can rely heavily on flight experiences, as many professionals rely on airplanes as respites in between their corporate housing stays.
“It’s based on passenger reviews," ” said Jake Hower, the managing director of Business Travel Management. “And it’s probably the most prestigious award in the airline industry.”
The awards are determined based on passenger surveys. This year, 18.8 million travelers were asked to give their opinions on airline quality.
This year's top airline was Qatar Airways, followed by Asiana Airlines, Singapore Airlines, Cathay Pacific Airways and ANA All Nippon Airways. Not surprisingly, nine of the top 10 airways were based out of the Asian continent.
America's top-ranked airline was Virgin America, which ranked No. 56. Delta Air Lines, the United State's largest airline company, was ranked No. 57 on the list, while United Airlines was ranked No. 64.