Frequently asked questions

BridgeStreet Global Hospitality is a leader in serviced apartment accommodations offering access to 50,000 apartments in over 60 countries globally. Serviced apartments from BridgeStreet are fully furnished, fully equipped residences available for corporate or leisure travel.

What is the difference between a BridgeStreet serviced apartment and an extended stay hotel?
BridgeStreet serviced apartments are typically 700 square feet/75 sq meters or larger. Whether you want to prepare your own meal, surf the internet, or just relax on the sofa watching TV, our apartments provide the privacy, comfort and conveniences of living in your own home. Comparatively, extended stay hotels typically consist of 350 square feet/35 sq meters of living space. While extended stay hotels offer studio kitchens and 1-2 rooms, serviced apartments typically feature 3-5 rooms including complete kitchens, in apartment laundry, and home-like décor and furnishings.

What typical amenities does BridgeStreet offer?
BridgeStreet apartments are completely furnished, including fully equipped kitchens, linens, telephones with voice mail, TV/DVD, housekeeping services and high speed Internet. Custom packages are also available. In addition, many of our properties offer resort-like amenities such as fitness facilities, swimming pools and business centers.

If I stay in a serviced apartment - what do I need to bring?
Start with your toothbrush! Most everything else is included in your corporate apartment. All housewares, linens, extra sheets and towels, everything for the kitchen, place settings for the dining room - even wine glasses. When you stay in a BridgeStreet serviced apartment you have complete residential experience and you can settle into your apartment and make it your own.

What is the difference between BridgeStreet's family of brands?
BridgeStreet Global Hospitality offers a selection of 6- to 2-star serviced apartment experiences.

Exclusive by BridgeStreet Step into a world of prestige and glamour – six-star living with celebrity status. Iconic, signature buildings in key international locations and soaring architecture that inspires and excites. Enjoy the ultimate red carpet treatment with a distinctive sense of style and design. Sports, wellness and recreational facilities, private clubhouse, VIP service and fine dining. This is opulent living, redefined and Exclusive in every way.
Residences by BridgeStreet Quality through and through with Impeccable, personalised service in refined surroundings in which to retreat. A five-star experience all the way, with an incredible sense of space and all the technology you need to be entertained and stay connected.
ApartHotels by BridgeStreet Designed for the new tribe – social, connected and always on the move. 24/7 hospitality and fantastic facilities with the freedom and space of apartment living. The best of both worlds. Downstairs, an inspirational space where you can gather around the lobby’s fireplace or grab a drink and a bite to eat at our café bar – with the heart of the city right outside your door. Upstairs, a stylish sanctuary – a unique space designed for modern living and a connected world.
Living by BridgeStreet For those who want an independent lifestyle with plenty of space to work and relax. Make yourself at home in a spacious, stylish, practical apartment with quality you can depend on. Where form meets function and service with a smile is just a call away. From classic style to cool contemporary and neighborhoods to explore in central locations all over the world.
Places by BridgeStreet No fuss. No frills. No hassle. Simply affordable places in convenient locations with space to relax and unwind. Where you can live in your own time and by your own rules. Fresh, bright, and reliable; incredible value for money – you’ll be surprised how much you get for so little.
Stüdyo by BridgeStreet Sleep. Eat. Work. Relax – all of life’s essentials in a place to call home. Off campus, in town, close to the action – a choice of accommodation options from individual living to sharing with friends and all with fully functional kitchens.

Where are BridgeStreet serviced apartments located?
Our apartments are in desirable central neighborhoods, close to business and commercial areas. Depending on your needs, we can offer apartments close to work or within easy access to public transportation. Our locations are convenient to shopping, entertainment and schools.

Is there a minimum length of stay?
We accommodate guests for all lengths of stay from 1 night to 1 year - depending on location, availability and local restrictions.

What is included in the cost?
BridgeStreet serviced apartments include full amenities to ensure your stay is comfortable and relaxing. Our rates include the apartment, utilities and housekeeping service. Each apartment comes standard with a complete furnishing package, cookware, dishes, utensils and linens. High speed Internet access is typically included in the nightly rate. Additional furniture, accessories and long distance phone service can be provided for an additional cost.

How will I be billed?
You will receive monthly billing that includes rent for the coming month plus any extra charges for the past month, such as long distance telephone. If you pay by credit card, your account will automatically be charged at the beginning of every month and you will receive an invoice showing the specific charges.

Can you bill my company?
Yes. Many of our guests have their monthly bills sent directly to their company. In order to do this however, your company must establish credit with BridgeStreet.

How does my company establish an account with BridgeStreet?

Upon completion of a credit application, we will perform a credit check with your company. Once this process has been completed, we will contact your company to establish direct billing.

Why do you need my credit card if my company is being billed directly?
Every guest is required to provide a valid credit card number and expiration date at the time the reservation is requested, regardless of whether or not their company is being billed. The credit card will be used to guarantee payment for any incidentals, charges not accepted by your company or in case your company declines the invoice. If your company does decline an invoice, we will notify you before charging your credit card.

Are program management services available?
BridgeStreet isn't just serviced apartments and corporate housing. With our award winning service, we provide comprehensive program management to deliver an end-to-end accommodations solution that ensures your next project runs efficiently—saving your company money while your employees enjoy unrivaled comfort. Contact us for more information on corporate housing and the several ways in which BridgeStreet can help you coordinate travel and accommodations for your travelers.

What is the BridgeStreet Satisfaction Guarantee?
We promise your keys will be delivered on time, your apartment will be clean and comfortable, and your Internet service will be ready to connect you with your life. If we can't fix any problems by midnight, your first night is free and any subsequent night is 50% off, until the problem is resolved. Our Satisfaction Guarantee is valid for the day of arrival for stays of seven nights or more at BridgeStreet managed, leased, and franchised properties.

How do I make a reservation?
Making a reservation is easy. Simply book online or call our global reservation centers. You will speak to a BridgeStreet associate who can assist you in making a reservation. You can also book a serviced apartment online either with our 'Book an Apartment' feature or by first locating your destination by browsing all locations.