Satisfaction Guarantee

We want you to have a great experience from the moment you step into your apartment.

That’s why we promise your keys will be delivered on time, your apartment will be clean and comfortable, and your Internet service will be ready to connect you with your life.


If we can’t fix the problem by midnight, your first night is free and any subsequent night is 50% off, until the problem is resolved.*


*Satisfaction Guarantee is valid for the day of arrival for stays of seven nights or more at BridgeStreet managed, leased and franchised properties. Promotion subject to change without notice.